Frequently Asked Questions
PRODUCT QUESTIONS
What is LED light therapy?
LED (Light Emitting Diode) therapy uses specific wavelengths of light to penetrate the skin at different depths. Each color wavelength triggers a different biological response — from collagen production to acne-fighting bacteria elimination. It's a 100% non-invasive, pain-free treatment used by dermatologists worldwide.
How many light colors does the LumaGlow Pro have?
The LumaGlow Pro features 7 clinically-proven wavelengths: Red (anti-aging), Blue (acne), Yellow (brightening), Green (dark spots), Cyan (soothing), Purple (lymphatic), and White (texture). Each addresses a different skin concern.
Is it safe?
Yes. LED light therapy is FDA-cleared and has been used in clinical settings for decades. The LumaGlow Pro uses medical-grade LEDs with no UV rays, no heat damage, and no downtime. Suitable for all skin types.
How long until I see results?
Most customers notice improvements within 2–4 weeks of daily use. Significant results (reduced acne, firmer skin, faded dark spots) are typically visible after 4–8 weeks of consistent use.
Can I use it every day?
Yes! We recommend 10–20 minutes per day for best results. Consistency is key — just like skincare, results compound over time.
ORDERS & SHIPPING
How long does shipping take?
US orders: Standard (5–7 days, free over $50), Expedited (2–3 days, $12.99), Overnight ($24.99). International orders typically arrive within 10–21 business days.
Do you ship internationally?
Yes! We ship to 30+ countries worldwide. International shipping starts at $14.99.
How do I track my order?
You will receive a tracking number via email within 24–48 hours of your order shipping. You can track your order directly from the email link or via your account.
RETURNS & GUARANTEE
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied, return your item for a full refund — no questions asked. Items must be returned in original condition.
How do I start a return?
Email us at fitnestra7@gmail.com with your order number and reason for return. We will send you a prepaid return label within 24 hours.
My order arrived damaged. What do I do?
We are so sorry! Please email us within 7 days of delivery with photos of the damage. We will send a replacement immediately at no charge.
WARRANTY & SUPPORT
Does LumaGlow Pro come with a warranty?
Yes. Every LumaGlow Pro includes a 1-year manufacturer warranty against defects. Simply email us with proof of purchase.
How do I contact support?
Email us at fitnestra7@gmail.com. We respond within 24 hours, Monday–Friday.